Frequently Asked Questions (FAQs)

You can place an order directly on our website. Simply select the items you love, add them to your cart, and follow the steps at checkout. For any assistance, our customer support team is just a click away.

We accept all major credit and debit cards, as well as various other secure payment gateways. A full list of available options will be shown to you during the checkout process.

We strive to process orders quickly to ensure timely delivery. Therefore, we cannot guarantee any changes or cancellations once an order has been submitted. Please double-check your cart and shipping information carefully before completing your purchase.

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier’s website. You can use this information to monitor the status of your delivery.

Yes, we are proud to offer international shipping to bring our conscious living products to you, wherever you are. Shipping fees and delivery timelines will vary based on your location and are calculated at checkout.

For orders within India, you can expect delivery within 3-7 business days. For items that are made to order or crafted by hand, please refer to the specific product page for a more precise delivery estimate.

We offer a simple shipping structure. Orders with a value of ₹2000 or more are eligible for free shipping within India. For orders below this amount, a flat shipping fee will be applied. For international orders, shipping costs are determined by the weight and destination of your package.

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier’s website. You can use this information to monitor the status of your delivery.

We want you to be completely satisfied with your purchase. You may return most items within 30 days of receipt for an exchange or a refund, provided the item is in its original, unused condition with all tags and packaging intact.

To begin the return process, please contact our customer support team with your order number. We will guide you through the process and provide you with a return shipping label.

We take great care in packaging our products, but in the rare event that an item arrives damaged or defective, please notify us within 48 hours of receiving your package. Please include photos of the damaged product and its packaging so we can arrange for a replacement or a full refund.

Yes, all sales are final for custom-made items, products purchased at a discount, and items from bulk orders. These cannot be returned or exchanged.

Our products are thoughtfully sourced and crafted with an emphasis on sustainability and ethical practices. Many of our items are made by local artisans and communities, and we provide more details about their origin on each product page.

Proper care ensures the longevity of your item. Specific care instructions are provided on the product page and are also included with your order. Do you have a question that isn't listed here? Please reach out to our support team for a personal and prompt response.