Privacy policy

Your privacy is a cornerstone of our commitment to conscious living. At Darshitam, we are dedicated to protecting your personal information and handling it with care and respect. This policy explains what information we collect, how we use it, and how we protect your privacy.

1. Information We Collect

We collect information to provide and improve our services to you. This includes:

  • Information You Provide: When you make a purchase or create an account, you provide us with your name, email, shipping and billing addresses, and payment details. If you contact us, we'll collect the information you share during that interaction.

  • Information from Third Parties: We may receive updated information, such as address details, from our shipping partners to ensure timely delivery.

  • Information Collected Automatically: We use technologies like cookies and web beacons to collect data about your device and how you interact with our website. This includes your IP address, browser type, and pages visited, which helps us enhance your experience and improve our services.

2. How We Use Your Information

We use your personal information to:

  • Process Orders: Fulfill your orders, process payments, and manage returns and exchanges.

  • Communicate: Send you order confirmations, shipping updates, and respond to your inquiries.

  • Personalize Your Experience: Recommend products and services we believe you'll love based on your interests and purchase history.

  • Improve Our Services: Analyze customer behavior to improve our website design, product offerings, and customer support.

  • Marketing: With your consent, we may send you emails or messages about new products, promotions, and special offers. You can opt out at any time.

3. Sharing Your Information

We do not sell your personal information to any third parties. We may share your information with trusted partners who help us run our business, such as:

  • Service Providers: Companies that assist with payment processing, shipping, and marketing. These partners are only authorized to use your information to perform their specific services for us.

  • Legal & Safety: We may disclose information if required by law or to protect our rights, property, and safety.

4. Data Retention

We keep your personal information for as long as necessary to provide our services and to comply with legal and business obligations. When the data is no longer needed, we securely delete or anonymize it.

5. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. While we employ robust security practices, no system is entirely foolproof. We encourage you to protect your password and use caution when using public Wi-Fi.

6. Children's Privacy

Our website is not intended for use by children under 18 without parental supervision. We do not knowingly collect personal information from children without the consent of a parent or guardian.

7. Your Rights

You have the right to access, correct, and request the deletion of your personal information. You can also withdraw your consent for us to use your data for marketing purposes. Please contact us to exercise these rights.

8. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. We will post any changes on our website. Your continued use of our services after an update signifies your acceptance of the new policy.